At Alfred Hub, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our services.

Information We Collect

We may collect the following types of information when you use Alfred Hub:

• Personal Information: This includes your name, email address, phone number, payment information, and any other information you provide when booking a service.
• Usage Data: We collect information on how you use the Alfred Hub app, including your booking history, service preferences, and feedback.
• Location Data: With your consent, we collect your location to help match you with nearby cleaners and ensure efficient service delivery.
  
  

How We Use Your Information

• To Provide Services: We use your personal information to facilitate bookings, process payments, and communicate with you regarding your services.
• To Improve Our Services: We analyze your usage data and feedback to optimize our app, improve our services, and personalize your experience.
• To Ensure Safety and Trust: We may use your information to verify cleaner identities, conduct background checks, and improve safety measures.
• Marketing and Promotions: With your consent, we may send you promotional offers and updates regarding our services.
  
  

Sharing Your Information

• With Cleaners: We share necessary information (e.g., name, service location) with third-party cleaners to fulfill your booking.
• With Payment Providers: Your payment information is processed securely by third-party payment processors.
• For Legal Reasons: We may share your information to comply with legal obligations, resolve disputes, or enforce our Terms & Conditions.
  
  

Your Choices

• Access and Correction: You may access and update your personal information within the Alfred Hub app.
• Opt-Out: You can opt-out of receiving marketing communications by adjusting your app settings or following unsubscribe instructions in the emails we send.
• Location Services: You can disable location services at any time in your device settings, though doing so may affect the functionality of the app.
  
  

How We Use Your Phone Number, Email, and Address for Marketing Purposes

At Alfred Hub, we value your privacy and strive to give you control over how your personal information is used. In addition to facilitating your cleaning services, we may use your phone number, email, and address to send you marketing communications, such as special offers, promotions, or updates on our services.

Consent

• Opt-In Consent: We will only use your phone number, email, or address for marketing purposes if you have explicitly given your consent. This consent may be obtained when you sign up for our service or during specific interactions within the app.
• How Consent Is Given: You may be asked to opt-in for marketing communications during account setup or through specific prompts in the app, allowing you to decide if you wish to receive these communications.
  
  

Opt-Out

• Unsubscribe from Marketing: If at any point you no longer wish to receive marketing messages from Alfred Hub, you have the option to opt-out. You can do this by following the “unsubscribe” link included in marketing emails, replying “STOP” to SMS messages, or adjusting your marketing preferences in the app settings.
• Effect of Opting Out: Once you opt-out, you will no longer receive marketing communications but will still receive essential service-related messages, such as booking confirmations and service updates.

We respect your preferences and ensure that opting in or out of marketing communications does not affect your access to Alfred Hub’s core services.

Data Security

We take appropriate security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app and will become effective when published.